FAQ’s - JOD.AE

Q: How long does delivery take within the UAE?

We typically deliver orders within 2–4 working days across the UAE. You’ll receive tracking information once your order is dispatched.

Q: Can I return a product if I change my mind?

Yes! We accept returns within 7 days of delivery as long as the product is unused, in its original packaging, and in sellable condition. Certain items like customized décor may not be returnable.

Q: What payment methods do you accept?

We offer flexible payment options including Cash on Delivery (COD), Debit/Credit Card, and installment plans via Tabby and Tamara.

Q: Is there a warranty on furniture or lighting items?

Yes, selected furniture and lighting products come with a limited warranty. Warranty details are provided on the product page or can be confirmed with our support team.

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FAQ 's

Frequently Asked Questions

How long does delivery take within the UAE?

We typically deliver orders within 2–4 working days across the UAE. You’ll receive tracking information once your order is dispatched.

Can I return a product if I change my mind?

Yes! We accept returns within 7 days of delivery as long as the product is unused, in its original packaging, and in sellable condition. Certain items like customized décor may not be returnable.

What payment methods do you accept?

We offer flexible payment options including Cash on Delivery (COD), Debit/Credit Card, and installment plans via Tabby and Tamara.

Are your artificial plants and décor items suitable for outdoor use?

Some of our artificial plants and décor are suitable for outdoor use. Please check the product description or contact us for recommendations on outdoor-friendly items.

Is there a warranty on furniture or lighting items?

Yes, selected furniture and lighting products come with a limited warranty. Warranty details are provided on the product page or can be confirmed with our support team.